SHIPPING RATES & TIME
DETERMINE SHIPPING RATE:
Shipping rates depend on the selected shipping speed and weight/size of the items.
To determine the applicable shipping rate for items in your Cart:
- Select Proceed to Checkout
- Select or add your shipping address
- Select a shipping speed and select Continue
- Select a payment method and select Continue
The total shipping & handling cost will be listed under Order Summary.
All orders received before 12:00pm PST Monday – Friday are processed within 2 business days of payment verification. Most orders are shipped via Standard shipping which will be delivered via USPS First Class Mail within 3-6 business days of order processing.
Overnight orders must be submitted Monday through Thursday by 11am PT. USPS orders placed on Thursday after 11am PT through Friday 11am PT will arrive on Monday. USPS orders placed on Friday after 11am ET and over the weekend will arrive on Tuesday. We do not offer overnight delivery to Alaska, Hawaii or P.O. Boxes. For shipments to Guam, Puerto Rico, U.S. Virgin Islands, Alaska, Hawaii or APO/FPO addresses, our standard is First Class mail through the United States Postal Service.
We use the United States Postal Service (USPS) to ship international packages. You will not pay brokerage charges associated with other companies. Some countries will be subject to Express shipping.
First Class Mail International
First Class transit times can be anywhere from 14-25 business days depending on the destination and your country’s policies, customs and shipping times. Orders exceeding three pounds will be charged additional shipping based on the weight. You will be notified before your item ships should there be additional shipping charges. We are not responsible for delays and have no control over shipping times.
First Class Mail International does not offer tracking while in transit, we can only confirm delivery.
Expedited shipping offers tracking for your package while in transit. Transit times are typically 6-10 days to reach the destination country. Please be aware that delivery will depend on how fast customs processes your package which can exceed 6-10 days and we are not responsible for these delays as they are levied by the destination country.
We are not responsible for delays in shipping. Please note that delivery of your package relies on how fast it passes through customs. From time to time customs can hold up a package for several weeks and we have no control over this and cannot predict how long this can take.
Customs and Duties
Your order may be subject to import tax, duties or customs which may levied once your shipment reaches your country. Runaway Pony is not responsible for charges imposed by your country. You will be responsible for paying any charges for customs clearance. Please contact your local customs office for information on these charges as we cannot predict what they may be.
We are required by law to disclose the full amount of the package.
Should you refuse your package you will be responsible for all shipping, taxes, duties, and customs charges plus a restocking fee of 15%. This amount will be subtracted from your refund.
All prices are listed in US dollars. The rate of exchange you pay is determined by the bank which issues your credit card, but it will coincide with the current rate of exchange.